Below are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@modacouture.com
Simply pack your unwanted products and place your returns form with reason of return. Take your parcel to your local post office for a return, for more info please check our returns page.
You can refund within 14 working days from receiving the item please be careful to not mark products with makeup when trying them on as this may be classed as unsalable Item. To see our detailed policy please go to our returns page.
Sorry we currently only refund products.
Once orders are placed our team process orders ASAP and dispatched as quickly as possible. So once your order is placed we are sorry we can not amend orders once placed. Please make sure your details are correct before finalising your order so the name on the order, address and shipping type.
Once we receive your return we will process an email to let you know we have got your parcel
Refunds can take up to 14 working days, once we receive your returns our quality check team will see if product is in saleable conditions and a refund will be processed if items are in compliance of this.
Our team check items thoroughly before dispatch. However, in this event Please email team with in 24 hours after you have received the parcel. It’s in our best interest to resolve the issue and dissatisfaction which may cause inconvenience. Please note the faulty item(‘s) returned with in 5 working days.
Sorry to hear this, The ETA on the delivery page are estimates and can vary depending on circumstances so please don’t hesitate. Possible delays can occur during busy periods i.e. Christmas, However contact our team and we will be happy to help.
If Your parcel(s) have gone missing contact our team we will have to investigate into this with the courier which may take up to 14 days.
Mainland UK and NI and ROI, for more info check our delivery page.
Contact us with product code and size and colour we will email you when product are available, some items can be ordered and made available with in 48 hours.