Returns & Exchanges

Online returns policy

This policy applies to online purchases.

14 days from delivery to notify us

If you change your mind, notify us at customerservice@santoromilan.com within 14 days after the day you receive your order. Include your order number and tell us which items you wish to return. You then have a further 14 days after notifying us to send the items back.

You may try items on and inspect them as you would in a shop. Please keep swing tickets attached where possible and return items with their original packaging. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For change-of-mind returns, items sold as a set (for example, suits) must be returned together. This does not affect your statutory rights for faulty or misdescribed goods.

How to return an item

1. Notify us within the period above.
2. Pack your items securely and include your order number and details of the items being returned. You may use our returns form, but it is not required to exercise your cancellation rights.
3. Send your return to: Santoro Milan, 28b Touchwood, 100 High Street, Solihull, West Midlands, B91 3TA.
4. Obtain and retain proof of postage. We recommend a tracked service.

You are responsible for the direct cost of returning change-of-mind purchases.

Refunds

We will refund you to your original payment method without undue delay and no later than 14 calendar days after we receive the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the cost of our standard outbound delivery. Any additional amount paid for an upgraded delivery service is not refundable. For a partial return, outbound delivery charges are not normally refunded unless required by law.

Exchanges

Contact us to arrange an exchange, subject to availability. For change-of-mind exchanges, the existing £9 charge for sending the replacement applies. Exchange postage payment. This charge does not apply to remedies for faulty or misdescribed goods.

Faulty or misdescribed items

If your item is faulty, damaged on arrival or not as described, contact customerservice@santoromilan.com as soon as possible so we can help and arrange the appropriate return. There is no requirement to report a fault within 24 hours. We will cover reasonable return costs where required by law. The change-of-mind deadline and packaging requests do not limit your statutory rights.

Nothing in this policy affects your statutory consumer rights.