Returns

ONLINE RETURN POLICY

This applies only to online purchases.

If you are not happy with your purchase or have changed your mind, please do not remove swing tickets. Simply return your un worn items. They must reach us no later than 14 days from the date you receive the item, returns later then this will not be accepted.

If the item is faulty please notify us within 24 hours of receiving the goods so we can investigate into this. Products will be rejected by our team if the item is not in a saleable condition I.e. products being worn or washed; don’t have swing tickets on; have make-up stains; other stains or marks; scented smells; smoke smells; products not in original packing or boxes. In order to receive a refund, customers must post their items to the listed returns address: 28b Touchwood, 100 High Street, Solihull, West Midlands, B91 3TA. Customers will not be refunded postage and packaging. Customers are responsible to post their returns to us.  Please note refund only no exchanges.

 

1. Simply re-pack your unworn product

2. Place your returns form inside marking the reason for return

3. Download Our Returns Form

4. Place our returns address on the package:

28b Touchwood,

100 High Street,

Solihull,

West Midlands, B91 3TA

5. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a proof of postage as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.

6. Keep your proof of postage safe, as you will need this as your proof of return.

7. Once your return is received it will take up to 14 working days to process a refund, a email will be sent to confirm when your account has been credited. Please note we do not cover any return shipping cost, this cost is met by the customer. When we receive a returned item(s) the amount refunded is for the item(s) returned only.